
Terms of services
Welcome to our production services! By accessing or using our services, you agree to comply with and be bound by the following terms and conditions guiding the COMFYBYNYINYE BRAND. Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1. Acceptance of Terms: You agree to abide by these terms and any additional terms and conditions that may apply to specific services within our production environment.
2. Use of Services: You agree to use our production services only for lawful purposes and in a manner consistent with all applicable laws and regulations.
3. Intellectual Property: All content and materials provided in our production environment are protected by intellectual property rights and may not be used without prior written consent.
4. Confidentiality: You agree to maintain the confidentiality of any proprietary or sensitive information encountered during the use of our production services.
5. Prohibited Activities: You agree not to engage in any activities that may disrupt or interfere with the proper functioning of our production services, including but not limited to hacking, spamming, or transmitting malware.
6. Data Privacy: We are committed to protecting your privacy and will only use your personal information in accordance with our Privacy Policies.
7. Modifications to the Service and Prices: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
8. Disclaimer of Warranties: Our production services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied.
9. Limitation of Liability: We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our production services.
10. Indemnification: You agree to indemnify and hold us harmless from any claims, damages, losses, or liabilities arising out of your use of our production services or your violation of these terms.
11. Changes to Terms: We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our production services after any such changes constitutes your acceptance of the new terms.
12. Termination: We reserve the right to suspend or terminate your access to our production services at any time, with or without cause and without prior notice.
13. Governing Law: These terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.
14. CONTACT INFORMATION Questions about the Terms of Service should be sent to us atcare@comfybynyinye.com
By using our production services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, please refrain from using our production services.
Refund Policy
At COMFYBYNYINYE, we strive to ensure your satisfaction with our services. However, we understand that there may be circumstances where a refund is necessary. Here is our refund policy:
1. Refund Eligibility: Refunds are available for services that have not been completed or delivered as agreed upon.
2. Requesting a Refund: To request a refund, you must contact our customer support team within [3-7 working days] of the service delivery date. Please provide detailed information about the reasons for your refund request.
3. Refund Process: Once your refund request is received and validated, we will process the refund within [5-14 days]. The refund will be issued using the same method of payment used for the original purchase, unless otherwise agreed upon. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
4. Non-refundable Items: Certain services or products may be non-refundable. These will be clearly stated at the time of purchase or in our terms of service.
5. Cancellation Fees: If you cancel a service after work has already begun but before completion, a cancellation fee may apply. The amount of the fee will be determined based on the extent of work completed and other relevant factors.
6. Dispute Resolution: If you disagree with our refund decision, you may escalate the issue through our designated dispute resolution process.
7. Exceptions: In exceptional circumstances, we reserve the right to make exceptions to this refund policy at our discretion.
8. Policy Changes: We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
9. Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
By using our services, you agree to abide by this refund policy. If you have any questions or concerns about our refund policy, please contact our customer support team for assistance.
You can always contact us for any return question atcare@comfybynyinye.com
Production and Shipping Policy
1. Order Processing Time: Orders are typically processed within 3-5 business days after payment confirmation and verification of order details. Please note that processing time may vary depending on product availability, customization requirements, and order volume. Also note that express orders take 24 hours (excluding weekends and holidays) and comes with an extra monetary charge.
2. Shipping Methods: We offer standard shipping and expedited shipping options for domestic and international orders. Shipping methods may vary depending on the destination and shipping carrier availability.
3. Shipping Rates: Shipping rates are calculated based on the total weight of the order, destination, and selected shipping method. Customers will have the opportunity to review shipping costs before finalizing their order during the checkout process.
4. Shipping Timelines: Estimated delivery times vary based on the selected shipping method and destination. Standard shipping typically takes 3-5 business days for domestic orders and 5 to 14 business days for international orders. Expedited shipping options are available for faster delivery.
5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Customers can track their orders online using the provided tracking number and the shipping carrier's website.
6. Shipping Restrictions and and additional charges for international orders: Certain products may be subject to shipping restrictions due to legal or regulatory requirements. International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. COMFYBYNYINYE does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.
7. Shipping Address Accuracy: It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete. COMFYBYNYINYE is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
8. Lost or Damaged Shipments: In the event of a lost or damaged shipment, please contact our customer service team immediately for assistance. We will work with the shipping carrier to resolve the issue and provide a satisfactory resolution. COMFYBYNYINYE has the right to charge an additional fee for any reshipments regarding lost packages or packages returned back.
9. Returns and Exchanges: Please refer to our Returns and Exchanges Policy for information on returning or exchanging products. Customers are responsible for any return shipping costs unless the return is due to an error on our part or a defective product.
10. Customer Service: For any questions or concerns regarding shipping, please contact our customer service team atcare@comfybynyinye.com . Our team is available to assist you during our business hours [9am- 6pm WAT]
11. Policy Updates: COMFYBYNYINYE reserve the right to update or modify our production shipping policy at any time. Any changes will be effective immediately upon posting on our website, and customers will be notified of any significant updates.
Privacy Policy
This Privacy Policy describes how COMFYBYNYINYE collects, uses, and protects the personal information you provide to us when you visit our website or use our services.
1. Information We Collect: We may collect personal information such as your name, email address, mailing address, phone number, and payment information when you register an account, place an order, or interact with our website.
2. How We Use Your Information: We use the information we collect to process orders, provide customer support, improve our products and services, and communicate with you about promotions, offers, and updates.
3. Data Security: We take reasonable measures to protect the security and confidentiality of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
4. Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to fulfill your requests (e.g., shipping carriers, payment processors).
5. Cookies: We may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can adjust your browser settings to refuse cookies or to be notified when cookies are being sent.
6. Third-Party Links: Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children's Privacy: Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately.
8. Your Choices: You have the right to access, update, or delete your personal information. You may also choose to opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in the email.
9. Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.
10. Contact Us:info@comfybynyinye.com
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Please note there is a 3-5 business day processing period for all orders. During sales and the holiday season, that period extends to 7-10 business days. Excludes weekends as we are closed. Lastly, the processing period does not include shipping transit times.